Role: Customer Success Manager
Location: New York, NY
BrandVerge is a digital marketing service that is swiftly shifting the media partnership ecosystem. As the first two-sided marketplace for premium advertisers, BrandVerge acts as a matchmaking platform that connects media properties and advertisers to significantly cut the time of the traditional partnership process, increase transparency and creativity, while providing the best experiences for our clients. We're on a mission to create the industries favorite destination to discover unique premium media opportunities.
This is a unique opportunity to join a growing company as the first Customer Success Manager. You’ll work with our sales executives and become our clients’ greatest ally! Once our dedicated sales reps close a client, our Customer Success Manager takes over- from initial training and onboarding on our platform, to day to day relationship management, to customized research, to client retention this role has a ton of opportunity for growth.
Partner with internal team and key customer users to understand client’s sales goals and objectives.
Conduct regular ongoing outreach to clients highlighting product updates, usage trends, etc.
Act as a liaison between the clients and internal BrandVerge teams, relaying key insights and needs, while simultaneously providing clients with guidance on how to get the most from their BrandVerge subscription.
Identify new ways of generating recurring revenue to ensure continually increasing renewal rates while keeping close communication with clients and their respective needs through internal BrandVerge tools.
You possess a BA/BS degree
You have a customer success or client services background and preferably 3 years of client services exposure or relevant internship and or coursework experience in marketing, sales, and customer support.
Knowledge and understanding of the media landscape
Experience working in SaaS
Familiar with HubSpot
An opportunity to work with a small, tight-knit, and dedicated team building a product used by industry-leading publishers, brands, and agencies
Unlimited vacation policy
Generous medical insurance package
We value diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.